Talkin' Tacos Elevates Service and Efficiency with AI

Goals

• Manage high phone call volumes for orders, inquiries, and catering without overwhelming staff.
• Minimize missed calls to prevent lost revenue and high-value catering opportunities.
  
• Gain better visibility into customer concerns to enhance reputation management.
  

Innovative Solution

• Custom AI Agent: Personalized to each location’s menu and details, the AI agent greets customers, handles inquiries, and provides accurate information.
• Real-Time Updates: Managers can easily update content through TimeShark’s intuitive portal, ensuring customers always receive current information.
  
• Direct Order Links: Customers receive instant text messages with unique ordering links, enabling fast, hassle-free ordering through Talkin' Tacos’ platform and bypassing third-party fees.
• Catering Requests: The AI agent identifies and escalates catering requests to managers for personalized handling.

Results from using TimeShark.ai

The integration of TimeShark’s AI technology has propelled Talkin' Tacos to new operational heights:

• ‍Massive Time Savings: Over 600 staff hours saved monthly, freeing up employees for critical tasks.
• ‍Surge in Online Orders: A significant boost in orders through their own platform, slashing third-party fees.
• Superior Customer Service: Flawless order handling and quick response to requests and complaints have elevated customer satisfaction.
• Enhanced Efficiency: Staff can now dedicate more time to in-store customers, enhancing overall operational flow.

Delivering Personalized Menu Guidance

Talkin' Tacos' AI agent provides comprehensive menu insights, catering to customers' dietary needs and preferences. From gluten-free and vegan options to detailed ingredient lists, the AI ensures every customer receives personalized and accurate menu guidance. This tailored approach enhances the customer experience, making Talkin' Tacos a preferred choice for those with specific dietary requirements.

Impactful Results and Forward-Looking Vision

The integration of TimeShark.ai's AI solution has driven significant improvements for Talkin' Tacos. The AI agent's efficiency in handling orders and inquiries has freed up staff time, leading to better in-store service and higher customer satisfaction. Daryl highlights the system's ease of use and the positive feedback from customers who appreciate the quick, accurate responses. As Talkin' Tacos continues to grow, the AI agent will remain a crucial component of their strategy to provide exceptional service and operational excellence.