carrot express

Goals:

Alleviate staff burden during high-volume phone order times.
Minimize missed orders and enhance customer service quality.
Ensure phone customers receive the same attention and service as in-person diners.

Innovative Solution:

Carrot Express partnered with TimeShark.ai to implement a state-of-the-art AI agent integrated with their POS system, Toast. Key features and functionalities include:

Comprehensive Order Processing: The AI agent, trained on Carrot Express' menu and ordering flow, handles entire orders over the phone, ensuring accuracy and efficiency.
Real-Time Menu Updates: Seamless integration with Toast ensures the menu always reflects the latest offerings and prices.
‍Easy Payment Processing: Customers receive a checkout link via text to complete payment before arriving, supporting credit card, Google Pay, and Apple Pay.
Order Confirmation: The AI agent confirms order details and sends a checkout link via text.
Additional Support: The AI agent manages inquiries about service hours, locations, specials, menu details, and captures requests for catering and large events.

Results from using TimeShark.ai

The implementation of TimeShark’s Voice AI Agent has brought remarkable improvements to Carrot Express:

Increased Revenue: Each location processes over $1,000 in phone orders per month without human intervention.
‍Enhanced Efficiency: Staff can focus on in-person customers and critical tasks, improving overall efficiency.
‍Improved Customer Satisfaction: Quick and accurate service reduces wait times and ensures order accuracy.
‍Comprehensive Service: The AI agent handles general questions and captures all customer requests, ensuring no inquiry goes unanswered.

"Implementing TimeShark.ai's solution has transformed our operations."

Our staff can now dedicate more time to in-person customers, and our phone order accuracy has significantly improved," says Alex Maduro, Franchise Owner.

"The AI handles inquiries seamlessly, and our customers appreciate the quick, accurate service."

Enhancing Menu Transparency and Customer Confidence

The AI agent at Carrot Express is equipped with detailed knowledge of the entire menu, including nutritional information and dietary options. Customers can inquire about specific ingredients, allergen information, and dietary preferences such as vegan or gluten-free options. This level of detail ensures that customers feel confident and informed about their choices, promoting a transparent and trustworthy dining experience.

Reflecting on the results