How Bamboo Healthy Foods supported their staff using AI voice

A Coral Springs based health food chain serving made-from-scratch foods is using TimeShark.ai to provide callers detailed answers to their requests.

Overview

A health food chain serving made-from-scratch bowls, smoothies, and juices
Offers a comprehensive menu of foods made from the fresh, local ingredients that can accommodate a wide range of dietary requirements

Goals

Provide clients with detailed answers to every question in a detailed manner consistent with management expectations
Ensure all customer are sent a text message with the direct link to place an order on their website and app

Results from using TimeShark.ai

95% of the restaurant’s inbound phone calls without need for manager intervention.

The restaurant is projected to save over 9,600 minutes of phone time.

Orders have increased as customers receive orderling links and do not go back online to search for options if not provided an immediate response.

“We have customers who really care about their health.

Many want to know what is on our food, that it’s made from scratch with local ingredients.

We need a way to ensure all their questions are answered intelligently - because that is a reflection of our brand and offering. TimeShark.ai has solved this problem for us.”

Providing detail menu and dietary information

The restaurant has educated customers that call the restaurant with specific questions about menu items, ingredients, and dietary requirements. TimeShark.ai is trained on every menu’s restaurant to answer any customer question utilizing leading AI systems. In addition to ingredient and menu information, Bamboo has provided over 10 pages of detailed FAQ material that their AI model is trained on to ensure every client question is answered appropriately.

TimeShark.ai also provides caller feedback to the restaurant via call transcriptions and escalating issues. This allows the restaurant’s owners to get immediate feedback and see what clients are asking for to better tailor their menu and offering.

Reflecting on the results

With a diverse menu and informed customer base - providing smart, detailed answers to caller questions is a must. TimeShark.ai solves the problem of training workers on complex questions, while allowing management visibility into feedback and requests from callers. AI also enables our staff to focus on providing great customer support in restaurant.